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Privacy Policy

The Kaiser Permanente School of Medicine provides a website: The Website allows the public to view information about the School, contact our staff, and request to receive email communication.

This Privacy Statement applies to the Website, which is owned and operated by the Kaiser Permanente School of Medicine. This Privacy Statement describes how the Kaiser Permanente School of Medicine collects and uses the personal information you provide on, and other information that is collected from your use of, the Website. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

The Kaiser Permanente School of Medicine is committed to protecting the privacy of the users of the Website. We will use and disclose your personal information as stated in this Privacy Statement.

Website Privacy Statement

Our use and disclosure of an individual’s personal information is limited as required by state and federal law. We do not sell or rent personal information about visitors to the Website.


The Website has security measures in place that are intended to help protect against the loss, misuse, unauthorized access, or alteration of information under our control. Despite these measures, the confidentiality of any communication or material transmitted to or from us via the Website by Internet, text message, or email cannot be guaranteed. At your discretion, you may contact us at the mailing address or telephone number listed in the Questions, Complaints, and Contacts section at the end of this Privacy Statement.

Website Visitor Data

In addition to web logs, described below, the Kaiser Permanente School of Medicine routinely gathers data on website activity, such as how many people visit the site, the web pages they visit, where they come from, how long they stay, etc. The data is collected on an aggregate, anonymous basis, which means that no personally identifiable information is associated with the data. This data helps us improve our content and overall usage. The information is not shared with other organizations for their independent use.

The Website does not honor a browser’s signal or header request not to track the user’s activity.

Collecting and Using and Disclosing Personal Information

Except as disclosed in this Privacy Statement, we do not collect any personally identifiable information about visitors to the Website. The policies, sources, uses, and disclosures of information are outlined in Sections 1 through 19 that follow:

1. Information Collection, Use, and Disclosure

We collect the following personal information from you:

  • Contact information such as name, email address, mailing address, and phone number
  • Preferences information such as the types of information you’d like to receive from us

We use and disclose this information to:

  • Send you requested information
  • Respond to your questions and concerns
  • Send you email communications
  • Improve our website, app, and marketing efforts

2. Web Logs

We maintain standard web logs that record data about all visitors and customers who use the Website and we store this information. These logs may contain the Internet domain from which you access the site (such as,, etc.); the IP address that is automatically assigned to your computer when you get on the Internet (a static IP address may be identifiable as being connected to you, while a dynamic address is usually not identifiable); the type of browser and operating system you use; the date and time you visited; the pages or mobile screens you viewed; and the address of the website you linked from, if any.

All web logs are stored securely, and may only be accessed by Kaiser Permanente School of Medicine employees or designees on a need-to-know basis for a specific purpose. We use web log information to help us design our Website, to identify popular features, to resolve user, hardware, and software problems, to make the Website more useful to visitors, and for security purposes.

3. Internet Cookies

We may place Internet “cookies” on the computer hard drives of visitors to the Website. Information we obtain from cookies helps us to tailor our site to be more helpful and efficient for our visitors. The cookie consists of a unique identifier that does not contain information about you or your health history. We use two types of cookies, “session” cookies and “persistent” cookies.

A session cookie is temporary, and expires after you end a session and close your web or app browser. We use session cookies to help customize your experience on our site, maintain your signed-on status as you navigate through our features, and to track your “click path” through our web pages or mobile screens.

Persistent cookies remain on your hard drive after you’ve exited from our website, and we use them for several reasons. For instance, if you’ve given us permission to email you, we may place a persistent cookie on your hard drive that will let us know when you come back to visit our site. We sometimes use this type of persistent cookie with a “web beacon” (see below). Persistent cookies will not contain any personal information about you.

You may have software on your computer that will allow you to decline or deactivate Internet cookies, but if you do so, some features of the Website may not work properly for you. For instructions on how to remove cookies from your hard drive, go to your browser’s website for detailed instructions. In addition, further information regarding cookies may be available on other websites or from your Internet service provider.

4. Web Beacons

We may also occasionally use “web beacons” (also known as “clear gifs,” “web bugs,” “1-pixel gifs,” etc.) that allow us to collect non-personal information about your response to our email communications, and for other purposes. Web beacons are tiny images, placed on a web page or email, that can tell us if you’ve gone to a particular area on our Website. For example, if you’ve given us permission to send you emails, we may send you an email urging you to use a certain feature on our Website. If you do respond to that email and use that feature, the web beacon will tell us that our email communication with you has been successful. We do not collect any personal health information with a web beacon, and do not link web beacons with any other personal health information you’ve given us. Since web beacons are used in conjunction with persistent cookies (described above), if you set your browser to decline or deactivate cookies, web beacons cannot function.

5. Emails

The Kaiser Permanente School of Medicine uses a third-party vendor to help us manage some of our email communications with you. While we do supply these vendors with email addresses or mobile telephone numbers of those we wish them to contact, your email address or mobile telephone number is never used for any purpose other than to communicate with you on our behalf. When you click on a link in an email, you may temporarily be redirected through one of the vendor’s servers (although this process will be invisible to you), which will register that you’ve clicked on that link, and have visited our Website. The Kaiser Permanente School of Medicine never shares any information, other than your contact information, with our third-party vendors, which may only share this information with its authorized subcontractors.

Even if you have given us permission to send emails to you, you may revoke that permission at any time by following the “unsubscribe” information at the bottom of the email or by replying “Stop” to any message you receive from us.

6. Messages and Transactions

Comments or questions sent to us using email or secure messaging forms will be shared with Kaiser Permanente School of Medicine staff who are most able to address your concerns. We will archive your messages once we have made our best effort to provide you with a complete and satisfactory response.

7. Data Integrity and Correction

If your personal information changes, or to update or request deletion of information collected on our Website, please use the contact information in the Questions, Complaints, and Contacts section below. We will respond to all access requests within 30 days.

8. Children

We do not knowingly collect personally identifiable information from children under the age of 13. If the Kaiser Permanente School of Medicine is made aware of collecting information from a child under 13, we will delete this information.

9. Disclosures

We may disclose personal information to any person performing audit, legal, operational, or other services for us. We will use information that does not identify the individual for these activities whenever reasonably possible. Information disclosed to vendors or contractors for operational purposes may not be re-disclosed to others by such a vendor or contractor, except as permitted by the Kaiser Permanente School of Medicine and applicable law.

We may also disclose your personal information, as required by law, such as to comply with a subpoena, or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect you or others from threats of imminent harm, investigate fraud or other activity in violation of the law, or respond to a government request to protect the security and reliability of the Website to any other third party with your prior consent to do so.

10. Opt Out

If a user makes a request to receive information (for example, requesting email communications) in an ongoing manner through the Website by providing an email address, the user may request to discontinue future mailings. Similarly, if you receive information about the Kaiser Permanente School of Medicine through email, you may make a request to discontinue receiving similar messages in the future. All such materials sent to you by email will contain information about how to opt out.

11. Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

12. Links to Third-Party Websites

Our Website includes links to other websites whose privacy practices may differ from those of the Kaiser Permanente School of Medicine. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.

Questions, Complaints, and Contacts

If you have any questions about this Privacy Statement, our policies and practices concerning the Website, your rights under this statement, and your dealings with the Kaiser Permanente School of Medicine, you can contact the Kaiser Permanente School of Medicine using the information below:

Kaiser Permanente School of Medicine
100 S. Los Robles
Pasadena, CA 91101

Last revised November 21, 2018