Chair of Clinical Science; Professor
- Clinical Science
Dr. Michael Kanter has had oversight of the quality of care provided by 22,000 physicians to 12.2 million patients within the Kaiser Permanente healthcare system nationally, and was responsible for the development of the organization’s national quality strategy. He has a wide range of interests in clinical quality and patient safety and has designed and implemented a new model of care for chronic disease and prevention called Complete Care, which includes an interactive patient portal and proactive customized checklist that helps to increase the reliability of ambulatory care and increase patient engagement. He designed and implemented KP Sure Net, a program to decrease missed or delayed diagnoses and increase medical safety. In addition, he oversaw the creation of a language concordance program that matched bilingual physicians to patients with limited English-speaking abilities, and created a cardiovascular mortality reduction program that achieved a 50 percent reduction in the incidence of acute myocardial infarction from 2000 to 2014 and also eliminated many health disparities among African Americans in the Medicare population. He has authored more than 85 articles published in peer-reviewed journals, including The New England Journal of Medicine and Journal of the American Medical Association, as well as Harvard Business Review. He co-authored chapters in five books, and is a frequent speaker at the Institute for Healthcare Improvement, National Patient Safety Foundation, and Diagnostic Errors in Medicine conferences and meetings.